Frequently Asked Questions
Everything you need to know about our premium food delivery service.
How do you ensure the freshness of my order during transit?
We use temperature-controlled packaging and insulated liners to maintain the cold chain from our warehouse to your doorstep, ensuring your food arrives as fresh as possible.
What is the standard delivery timeframe for HORSEMAN orders?
Most orders are processed within 24 hours. Depending on your location, standard shipping typically takes 1-3 business days to ensure minimal transit time for perishable goods.
Do you offer international shipping for food products?
Currently, we only ship within the continental United States to comply with food safety regulations and to guarantee the quality and freshness of our products.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Are your products sourced sustainably and ethically?
Yes, at HORSEMAN, we partner exclusively with local farms and suppliers who adhere to strict ethical farming practices and sustainable production methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.