Returns & Exchanges
At HORSEMAN, we take pride in the quality of our gourmet food products and offer a 14-day satisfaction guarantee for unopened items. Due to the perishable nature of our goods, we ensure all return requests are handled with the highest food safety standards.
Initiate a Request
Contact our customer support team within 14 days of delivery with your order number and photos of the product condition.
Approval Review
Our quality control team will review your request to ensure it meets our safety guidelines for perishable or shelf-stable goods.
Secure Packaging
Once approved, pack the items securely in their original packaging to prevent any damage or leakage during transit.
Refund Processing
After we receive and inspect your returned items, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing